Phone 780-569-5010 • Text 780-915-8499 • info@keymobilemusic.com
Lesson Policies
Lessons are held once per week unless alternate arrangements have been made with your teacher.
Please note: for children's lessons, a parent or responsible adult must be present in the home during lessons.
Payments
- Payments are processed automatically on or about the first of each month.
- Payments are made directly to Key Mobile Music and not the instructor.
- Payments may be made by Visa/Mastercard or pre-authorized direct debit.
- Payments are processed at the beginning of the month for the same month.
- Lessons may be suspended if payment is not received in a timely manner.
- No refunds or credits will be provided for missed lessons.
Missing a Lesson
Need to miss a lesson? No problem!?
Simply let your teacher know at least 48 hours in advance of the scheduled lesson day and time, and you’ll qualify for a make-up lesson or a make-up credit. This includes cancellations due to illness.
- To be eligible for a make-up lesson or credit, you must notify your teacher at least 48 hours in advance of the lesson.
- Make-up lessons are offered at the teacher’s discretion and based on availability.
- If a teacher needs to cancel a lesson, a credit will be issued and applied to the following month’s tuition.
- If the teacher arrives for an in-person lesson and no one is home — or if the instructor logs into an online lesson and the student is not present — the teacher will wait 10 minutes before leaving or logging off. In this case, no credit or make-up will be provided.
- While most families understand our missed lesson policy, sometimes they are looking for more information on why we have the policies we do. The following article hopes to make sense of this issue in the private music lesson world: https://keymobilemusicedmonton.com/makeuplessons - Makeup Lessons from an Economist’s Point of View - Article Copyright 2001 Vicky Barham
Fees
- One-Time Registration Fee $15 per student (payable at registration)
- Yearly Administration Fee $10 per student (payable in September)
In-Home Lesson Environment
- The lesson area in your home needs to be in a quiet space with few interruptions.
- Please turn off the TV, radio, electronic games, etc.
- If your pets are disruptive, they should be removed from the lesson area.
- For in-home lessons, the teacher may require access to a table and chairs for the theory part of the lesson. This needs to be in a quiet area with few interruptions.
- A parent or responsible adult must be present in the home during lessons.
Performances
- Recitals are held three times each year in auditoriums in St. Albert & Edmonton, seniors' residences, and online.
- Recitals are free of charge for students and for guests.
- Participating in recitals is optional.
Terminating Lessons
- Lessons may be discontinued or postponed by the student at any time, with no penalties, provided that the office is notified in writing at least 15 days prior to your last lesson. Payment for lessons is required during those 15 days and no refunds or make-ups will be granted for any lessons not attended by the student. This includes students who need to take a break from lessons for any length of time that is over four weeks.
- We reserve the right to withdraw a student from lessons based on poor attitude, disruptive behaviour, or difficult parents.
By registering for lessons with Key Mobile Music, you acknowledge that you have read, understand, and agree to follow our studio policies. Your registration signifies your commitment to adhering to all policies outlined by the studio.
Please contact Key Mobile Music directly if you have any questions about our policies.