Phone 780-569-5010 • Text 780-915-8499 • info@keymobilemusic.com
Lesson Policies
Please Note
For children's lessons, a parent or responsible adult must be present in the home during lessons.
Tuition
- Tuition is conveniently processed on the first of each month by pre-authorized credit card or direct debit. Monthly tuition stays the same regardless of attendance.
- AVERAGE OF 4 LESSONS PER MONTH: Monthly tuition is based on a 42-week school year (September to June). Some months include five lessons, while others may have only three—but most months will include four. Tuition remains consistent each month; we do not charge more in months with five lessons or less in months with three.
Payments
- Payments are processed automatically on or about the first of each month.
- Payments are made directly to Key Mobile Music and not the instructor.
- Payments may be made by Visa/Mastercard or pre-authorized direct debit.
- Payments are processed at the beginning of the month for the same month.
- Lessons may be suspended if payment is not received in a timely manner.
- No refunds or credits will be provided for missed lessons.
Missing a Lesson
- If you need to miss a lessons, please notify your teacher as soon as possible. To be eligible for a make-up lesson, you must notify your teacher at least 48 hours in advance of the lesson. When possible, your teacher will offer a make-up lesson, which may be in-person, online, recorded, or in another flexible format.
- While make-up lessons aren’t guaranteed, your teacher will do their best to accommodate when they can. Make-up lessons are offered at the teacher’s discretion and based on availability.
- Lessons missed with less than 48 hours’ notice are forfeited and are not made up.
- If a teacher needs to cancel a lesson, a credit will be issued and applied to the following month’s tuition.
- If the teacher arrives for an in-person lesson and no one is home — or if the instructor logs into an online lesson and the student is not present — the teacher will wait 10 minutes before leaving or logging off. In this case, no credit or make-up will be provided.
- While most families understand our missed lesson policy, sometimes they are looking for more information on why we have the policies we do. The following article hopes to make sense of this issue in the private music lesson world: Makeup Lessons from an Economist’s Point of View - Vicky Barham
Fees
- One-Time Registration Fee $15 per student (payable at registration)
- Yearly Administration Fee $10 per student (payable in September)
- Please see our pricing page for current rates
In-Home Lesson Environment
- The lesson area in your home should be in a quiet space with few interruptions.
- Please turn off the TV, radio, electronic games, etc.
- If your pets are disruptive, they should be removed from the lesson area.
- The teacher may require access to a table and chairs for the theory part of the lesson. This needs to be in a quiet area with few interruptions.
- A parent or responsible adult must be present in the home during lessons.
Discontinuing Lessons
- Every student at KMM is enrolled on a month-to-month basis. To discontinue lessons and to discontinue charges to your account, please fill out the withdrawal form before the 15th of your last month. We do not prorate tuition for the last month’s lessons.
- We reserve the right to withdraw a student from lessons based on poor attitude, disruptive behaviour, or difficult parents.
By registering for lessons with Key Mobile Music, you acknowledge that you have read, understand, and agree to follow our studio policies. Your registration signifies your commitment to adhering to all policies outlined by the studio.
Please contact us if you have any questions about our policies.